FAQ's
Frequently Asked Questions
We hope these help answer some of the more popular questions that you may have.
What are your charges based on?
Our charges are based on weight, volume and destination.
Do you carry furniture?
We are not furniture or household removal specialists, so do not provide this service. We will carry household items, but only at the owner’s risk.
Do you deliver to or collect from residential addresses?
We will for a minimum delivery/collection fee which is calculated according to the distance that has to be travelled. The minimum charge is $5.
Do you carry fresh flowers?
Yes, but only to overnight destinations at owner’s risk.
What are your operating hours?
Monday to Friday all Swift Depots open at 7am except for Harare satellite depots (Graniteside, Msasa, Amby, Kopje, Arundel and Chitungwiza) which open at 8am. Administration and Call Centre staff are on duty from 8am to 5pm
Do you operate over weekends?
There are no door-to-door collections during weekends, but walk in customers can collect or bring their parcels for delivery before we close at 11:00 on Saturday. We also do Saturday deliveries for perishables and urgent freight. We are closed on Sundays and most public holidays. Administrative staff do not work on weekends.